Case Management Supervisor

YPSA is implementing a project titled “Youth from Host Communities and Rohingya Camps in Cox’s Bazar as Agents of Change” project (YPSA-YHCRCCAC Project)” at Teknaf in Cox’s Bazar. The project is being implemented with fund from the Federal German Ministry of Economic Cooperation and Development (BMZ) and technical support from Plan International Bangladesh.

Job Title: Case Management Supervisor

Duration: Up to 31 October 2025 (High possibility of extension)

No. of Vacancy: 1 (Female Only)

Job Description/Responsibilities:

1. Provide technical support to ensure quality implementation of the CM component

In collaboration with the Technical Officer-Protection, ensure CM Officers have been oriented in the Case Management Standard Operating Procedures at the Cox’s Bazar level, and the Inter-agency Guidelines on Case Management and Child Protection as well as the inter-agency CM Tools and Flow Chart.
Conduct weekly one-to-one case supervision meetings with CM Officers in which complicated cases are discussed and jointly planned responses are developed. Prepare cases ready for closure and provide all necessary guidance.
Conduct bi-weekly case management meetings to share case experience among CM Officers and work with other agencies where appropriate.
Apply the supportive child protection case management supervision tools and overview the quality implementation of case work by supervising CM Officers.
Work together with the Family Tracing and Reunification (FTR) work stream and ensure that referrals are clearly documented and that services are provided to Unaccompanied and Separated Children.
Ensure all cases are documented properly in the CP Information Management System (CPIMS+).
Provide regular updates to CM Specialist on the progress of the implementation, challenges faced, and additional support needed.
Work in close collaboration with the community systems to strengthen the relationship with the community in line with the referral system.
Work with the relevant team and stakeholders especially protection, education and SOYEE team to ensure close links between case management and YPSA’s work with community protection mechanism, DICs, learning centers among others.
Ensure safeguarding compliance (this include visitors and media protocols, partnering with communities and other agencies or CBOs and children participation) with YPSA policies, CPSS standards and guidelines.
Work closely with the team to generate quality reports.
She/ He will develop different schedules, modules and guidelines according to the project needs.
Assist Project Coordinator for qualitative reporting (Monthly/Quarterly/Yearly/ Event Report) to the Donor and 5W report to the sub-sector.
Maintain good communication with the Plan International Bangladesh Protection and Child Protection team and Stakeholders to adhere the child protection concerns.
Collaborate with teams to generate activity concept notes and review financial reports to maintain accurate spending reports and up-to-date budgets.
Follow up with Camp and Host level accountability staff to respond to feedback from areas of implementation to strengthen case management implementation
Facilitate donor’s field visit to ensure proper communication and relationships between Plan International and communities.
Ensure proper communication and coordination with Child protection sub-sector (CPSS), Case Management technical working group (CMTWG) sector focal in camp level. Ensure YPSA Vision is appropriately represented during CiC meetings, CP focal point meetings, case conferencing, DSS Upazila level meetings among others.

2. Staff Capacity Building

Design and facilitate capacity development activities/training of CM staffs and volunteers in the areas of CM guiding principles, identification, registration, case planning, referrals, follow-up, and case closure, communicating with children, identification of signs of abuse, working with community structures, providing psychological first aid, etc.
Provide on-the-job coaching and support to the CM Officers (of Plan International and partner organization) in technical aspects of the program and cluster coordination.

Education

Master’s in social work, psychology, social sciences or related field from any recognized University.

Technical Skills

At least 5 years practical experience working in Child Protection and/or Case Management services provision at camp and host.
Good knowledge and understanding of humanitarian principles and established international child protection minimum standards.
Experience in implementing programs focusing on: working with vulnerable children, social work with children and families, working with child survivors of abuse and violence, children outside of parental care, psychosocial support, etc.
Proven project management skills, including supervision, monitoring and evaluation for child protection projects.
Proven experience of training conduction and capacity building on child protection technical areas with a variety of audiences.

Skills and Behaviors

Ability to work independently and as a team player who demonstrates leadership and is able to support and train local staff and also able to work with disaster affected communities in a sensitive and participatory manner.
Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a representative of CM activities of this project. This includes effective negotiation and representation skills.
Works with trustworthiness and integrity and has a clear commitment to YPSA’s core values and humanitarian principles.
Ability to operate effectively under extreme circumstances including stress, high security risks and harsh living conditions. Works and lives with a flexible, adaptable and resilient manner.
Demonstrates awareness and sensitivity to gender and diversity. Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has a capacity to make accurate self-assessment particularly in high stress and high security contexts.
well planned and organized even within a fluid working environment and has a capacity for initiative and decision making with competent analytical and problem-solving skills.
Knowledge of Sphere standard and the Red Cross/NGO Code of Conduct. Requires general finance, administration, information management and telecommunication skills and competency in information technology/computer skills.
Minimum 3 years (out of 5 years) working in a humanitarian context – experience in working in Rohingya camps or IDPs is preferable.
Fluency in English and Bangla (both reading and writing).
Prior experience of working in greater Chittagong Division and knowledge of Chittagonian or Rohingya is a plus.

Compensation & Other Benefits: Mobile bill, Festival Bonus

Job Location: Teknaf (Host Community and Camps), Cox’s Bazar.

Monthly consolidated salary: 53,000/- to 58,000/-

If you are interested and feel competent for the position, and have required qualification and experience, please apply through bdjobs Apply online on or before 02/12/2024 Any persuasions and lobby will be treated as disqualification for an applicant.

YPSA is an equal opportunity employer and sensitivity for child protection and gender. Application from Permanent resident of Teknaf upazila area would prioritize. Only shortlisted candidates will be contacted. Any persuasion or lobby will be treated as a disqualification for an applicant. The smokers are discouraged to apply for the position.

YPSA HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT DEPARTMENT

Emergency 02334470996 excluding govt. holiday (office time)