Case Management Officer

YPSA is implementing a project titled “Youth from Host Communities and Rohingya Camps in Cox’s Bazar as Agents of Change” project (YPSA-YHCRCCAC Project)” at Teknaf in Cox’s Bazar. The project is being implemented with fund from the Federal German Ministry of Economic Cooperation and Development (BMZ) and technical support from Plan International Bangladesh.

Job Title: Case Management Officer

Duration: Up to 31 October 2025 (High possibility of extension)

No. of Vacancy: 2 (1 Female & 1 Male)

Key responsibilities:

Implementation of case management activities for Rohingya crisis affected children in need of protection in refugee camps
Identify individual cases through regular presence in the community and accept referrals from other agencies and community partners;
Conduct initial (rapid) assessments for CP cases and prioritize them according to the risk level;
Develop an individual action plan for each child that respond to needs addressed in initial and comprehensive assessments and seek support of the Case Management Supervisor whenever necessary;
Regularly follow up the assigned case to ensure all services and action points listed in the case plan are carried out within agreed timeframes. Ensure that progress is regularly reviewed.
Regularly monitor and provide support to children and families through family/home visits, providing guidance, advice and emotional support, community mediation and referrals;
Work closely with the Case Management supervisor to arrange case conferences for complex cases and ensure children receive multidisciplinary support;
Manage cases in line with Case management SOPs, adhere to standard documentation processes and follow best practice guidance;
Regularly document cases using agreed upon forms, update databases to ensure a comprehensive record of the case;
Ensure that data collection and storage respect data protection protocols and confidentiality principle;
Ensure safe data inputs to Child protection information management system (CPIMS+)
Ensure that the permission to proceed with the case management from both the child and the parent and/or caregiver is sought;
Identify and network with external service providers and ensure that an effective referral system in the refugee camps and host communities is made available for children and their family members in compliance with the framework;
Facilitate training on PSS and Case Management activity in the camps and host community with the volunteers and also in the community.
Facilitate family tracing and re-unification of all children that require the service as per the child protection sub sector guidelines
Establish and maintain positive and efficient relations with target beneficiaries, community members and all the other actors operating in the camp. Seek for synergies to optimize resources and time and strengthening services for the beneficiaries whenever possible;
Participate in surveys and data collection when required;
He/She directly supervise case management volunteers in camp level.
Closely work with field officers, Union facilitators, Mentors, Center facilitators and Camp volunteers.
Ensure timely submission of weekly plans and reports to the line manager;

Child Protection

Promote, and ensure project activities are on line with, child protection principles
Ensure the project activities are integrated in the Bangladeshi child protection system and humanitarian coordination practices and guidelines.
Report serious cases of abuse on children identified by the project team to the management team. Strict confidentiality must be respected.

Coordination and representation

Work in close collaboration with humanitarian actors and governmental authorities as per need;
Coordinates with other sectors to ensure mainstreaming, coordination and optimal implementation of activities;
Participate in forum and meetings held at site level in her/his field of expertise, when relevant and necessary.

Education: Bachelor / Master’s from any recognized University.

Experience

At least 3 years’ direct experience on case management activity.
The applicants should have experience in the following business area(s):
NGO/INGO, Humanitarian Agency.
Proven Center management skills, including supervision, monitoring and evaluation for CM & PSS volunteers.
Have proven experience of training facilitation and communication skills to dealing with CM and PSS participants.

Additional Requirements

Knowledge on the Rohingya refugee crisis and Response.
Understanding of child protection and participation
Good training or facilitation skills
Basic IT knowledge (Microsoft Office, Internet);
Previous experience with child protection organization is desirable;
Community engagement and participation
Good communication and networking skills
Ability to speak Chittagong/Rohingya, Bengali, English both written and verbal is an added advantage.
Ability to work under stressful condition and adaptive to local culture and situation

Compensation & Other Benefits: Mobile bill, Festival Bonus

Job Location: Teknaf (Host Community and Camps), Cox’s Bazar

Monthly consolidated salary: 44,000/- to 47,480/-

If you are interested and feel competent for the position, and have required qualification and experience, please apply through bdjobs Apply online on or before 02/12/2024 Any persuasions and lobby will be treated as disqualification for an applicant.

YPSA is an equal opportunity employer and sensitivity for child protection and gender. Application from Permanent resident of Teknaf upazila area would prioritize. Only shortlisted candidates will be contacted. Any persuasion or lobby will be treated as a disqualification for an applicant. The smokers are discouraged to apply for the position.

YPSA HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT DEPARTMENT

Emergency 02334470996 excluding govt. holiday (office time)